FAQs

FAQs

How Long Does It Take To Ship My Item?

Shipping To The USA Usually Takes 5-7 Business Days, Although Some Popular Products May Take Up To 10 Business Days. The Estimated Shipping Time Is Listed On Each Product Page. Shipping To Countries Other Than The United States May Take Longer.

What If I Have Not Received Part Of My Order?

We Sincerely Apologize If You Haven’t Received Part Of Your Order. In Some Cases, During Busy Periods, Some Orders May Be Send Separately. Please Be Patient. We Can Assure You That Your Entire Order Will Arrive Shortly. Be Sure To Check Your Email Account For Confirmation Email Messages Regarding The Progress Of Your Order.

How Are Products Labeled For Shipping?

We Ship All Products Discreetly. Sex Dolls Are Labeled As “Mannequins”. Sex Doll Costumes And Outfits Are Labeled As “Clothing”.

What Shipping Carrier Service Do You Use?

All Products Shipped To The USA Are Shipped Via UPS. International Shipments Are Sent Via The Carrier Most Appropriate For The Destination Country.

What Countries Do You Ship To?

We Ship To The United States, China, France, Germany, the United Kingdom, France And The Russian Federation.

What If My Product Is Faulty?

We’re Terribly Sorry To Hear You Received A Faulty Product. Please Send Our Customer Service Team An Email Within 15 Days Of Purchase At help@discountsexdolls.com, With Images Of The Faulty Product. We Will Be In Touch To Resolve The Issue.

Do I Have To Pay Customs On My Order?

Unfortunately, Discount Sex Dolls Is Unable To Determine What Customs Charges May Be Applied To Overseas Shipments. All Customs Charges (If Any) Are Applied At The Discretion Of The Carrier And Local Laws. All Customs Charges (If Any) Will Be Payable By The Customer And Will Not Be Covered By Discount Sex Dolls.

How Can I Pay For My Order?

Discount Sex Dolls Accepts VISA, MasterCard And PayPal. In The Future, We Hope To Allow Payment By Cryptocurrency (Bitcoin, Ethereum, XRP And Litecoin).

What If I Have Not Received Part Of My Order?

We Sincerely Apologize If You Haven’t Received Part Of Your Order. In Some Cases, During Busy Periods, Some Orders May Be Send Separately. Please Be Patient. We Can Assure You That Your Entire Order Will Arrive Shortly. Be Sure To Check Your Email Account For Confirmation Email Messages Regarding The Progress Of Your Order.

Is It Safe To Order Online?

Shopping With Discount Sex Dolls Is Safe. We Use The Most Up-To-Date Security Protocols And Encryption Software To Ensure Your Personal Information And Payment Details Are Secure.

How Do I Know If You Received My Order?

Once You Place Your Order, You Will Be Directed To An Order Confirmation Message, Which Will Contain Your Order Number. This Information Will Also Be Emailed To You. Please Keep In Mind, The Email May Take Up To 30 Minutes To Arrive. When Our Warehouse Team Has Processed Your Order, You Will Receive A Second Email To Let You Know Your Order Is On The Way.

Will I Receive A Confirmation Email When I Place My Order?

After You Complete Your Order, You Will Receive A Confirmation Email (Containing Your Order Number), Within 30 Minutes. Your Confirmation Email May Land In Your Junk/Spam Folder, So Be Sure To Check. If You Do Not Receive Your Confirmation Email, Please Contact Us.

Can I Make Changes To My Order?

Unfortunately, Once You Have Placed Your Order, It’s Not Possible To Amend Any Details. Our Warehouse Team Receives Orders Directly And Processes Your Order Immediately.

Can I Cancel My Order?

To Make Certain You Receive Your Order As Soon As Possible, We Begin Processing Your Order As Soon As We Receive It. This Means, Once Your Order Has Been Placed, You Will Be Unable To Cancel It.

What Should I Do If I Receive An Incorrect Or Faulty Item?

We Are Really Sorry To Hear Your Purchase Was Anything Less Than Spectacular. If You Received An Incorrect Or Faulty Item, Please Email Us At help@discountsexdolls.com, With Your Order Number, The Name/Product Code Of The Item You Were Supposed To Receive And Any Other Details. We Will Be In Contact Within Three Business Days To Resolve Your Issue.

Can I Exchange An Item?

Unfortunately, We Are Unable To Process Exchanges. You Can Return The Item To Us And Place A New Order To Receive The Item Of Your Choice. Please See Our Returns Policy And Follow This Process.

How Can I Pay For My Order?

Discount Sex Dolls Accepts VISA, MasterCard, Discover And PayPal. In The Future, We Hope To Allow Payment By Cryptocurrency (Bitcoin, Ethereum, XRP And Litecoin).

What Is Your Refunds Policy?
  • Items Must Be Returned Within 7 Days Of Receipt.
  • Items Must Be Unopened, Unused, Unworn And Unwashed.
  • Items Must Have All Tags Attached
  • Items Must Be Returned To Our Returns Center – 13014 N. Dale Mabry Hwy. Suite 224, Tampa, FL 33624.
Do You Offer Free Returns?

Unfortunately, We Do Not Offer Free Returns. Any Returns Costs Will Be At Your Own Expense.

How Long Does It Take To Process My Return?

We Will Aim To Process Your Return As Soon As Possible, But On Occasion, It May Take Up To 21 Days For Your Refund To Be Processed, After You Have Returns Your Item(s) To Us.If You Have Not Received A Refund Within 30 Days Of Returning The Item(s) Please Contact Us As help@discountsexdolls.com, With Proof Of Postage Information From Your Return Carrier And We Will Look Into It.

How Can I Track The Status Of My Return?

As Soon As Your Return Is Received By Our Warehouse Team, You Will Receive An Email Notification. You Will Then Also Receive An Email From Us Indicating When Your Refund Has Been Processed. Please Note, It May Take 3-5 Business Days For The Refund To Appear In Your Account, Depending On The Payment Processor.

What If My Product Is Faulty?

We’re Terribly Sorry To Hear You Received A Faulty Product. Please Send Our Customer Service Team An Email Within 15 Days Of Purchase At help@discountsexdolls.com, With Images Of The Faulty Product. We Will Be In Touch To Resolve The Issue.